Shipping policy

LEKKER KRYβ„’ – SHIPPING POLICY

Business Name: Lekker Kry TM
Website: lekker-kry.co.za

SHIPPING POLICY

Thank you for shopping with Lekker Kry TM. This Shipping Policy outlines our shipping procedures, estimated delivery times, and customer responsibilities.

By placing an order on our website, you agree to this Shipping Policy.

1. SHIPPING LOCATIONS

Lekker Kry TM currently delivers throughout South Africa.

We reserve the right to refuse delivery to certain locations where delivery services are unavailable or impractical.

2. SHIPPING PROVIDER

All orders are shipped using Aramex Store-to-Door or an alternative courier service selected by Lekker Kry TM.

We reserve the right to change courier providers without prior notice where necessary.

3. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed on weekends, public holidays, or during periods of operational closure.

4. ESTIMATED DELIVERY TIMES

Estimated delivery time is:

8–11 Business Days

Delivery timeframes are estimates only and are not guaranteed.

Actual delivery times may vary due to:

  • Courier delays;

  • High shipping volumes;

  • Remote delivery locations;

  • Adverse weather conditions;

  • Public holidays;

  • Industrial action or strikes;

  • Service interruptions;

  • Events beyond our reasonable control.

5. SHIPPING DELAYS

While we will make reasonable efforts to ensure timely delivery, Lekker Kry TM shall not be held responsible for delays caused by:

  • Aramex or any third-party courier;

  • Weather events;

  • Natural disasters;

  • Load shedding;

  • Civil unrest;

  • Government actions;

  • Customs inspections;

  • Force majeure events;

  • Incorrect delivery information supplied by the customer.

No refunds, compensation, credits, or damages shall be payable solely as a result of delivery delays beyond our reasonable control.

Nothing in this policy limits any rights that consumers may have under applicable South African law.

6. TRACKING INFORMATION

Where tracking is available, customers will receive tracking details once their order has been dispatched.

Customers are responsible for monitoring shipment progress using the tracking information provided.

7. CUSTOMER DELIVERY INFORMATION

Customers are responsible for providing accurate:

  • Delivery addresses;

  • Contact numbers;

  • Recipient details.

Lekker Kry TM shall not be liable for failed deliveries, additional shipping costs, or delays resulting from incorrect information provided by the customer.

8. FAILED DELIVERY ATTEMPTS

If delivery cannot be completed because:

  • The recipient is unavailable;

  • The address is inaccessible;

  • Incorrect details were provided;

the courier may attempt re-delivery or return the parcel.

Any additional delivery charges incurred may be payable by the customer.

9. RISK OF LOSS AND OWNERSHIP

Risk in the goods passes to the customer upon delivery to the delivery address supplied during checkout.

Ownership of the goods remains with Lekker Kry TM until full payment has been received.

10. DAMAGED OR LOST SHIPMENTS

If a parcel arrives damaged, customers must notify Lekker Kry TM within 48 hours of delivery.

Claims for lost parcels must be submitted within 14 days of the estimated delivery date.

Customers may be required to provide photographs, order information, and any supporting evidence reasonably requested.

11. CONTACT

For shipping-related enquiries, please contact us through the contact form available on:

lekker-kry.co.za

IMPORTANT NOTICE

Delivery dates provided by Lekker Kry TM are estimates only and should not be relied upon as guaranteed delivery commitments. While we strive to meet all estimated delivery timeframes, circumstances beyond our reasonable control may affect delivery schedules.

Nothing in this Shipping Policy is intended to limit or exclude any consumer rights that cannot legally be excluded under South African law.