Refund policy

LEKKER KRYβ„’ – RETURN & REFUND POLICY

Business Name: Lekker Kry TM
Website: lekker-kry.co.za

RETURN & REFUND POLICY

At Lekker Kry TM, we want you to be satisfied with your purchase. This Return & Refund Policy complies with applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").

By purchasing from Lekker Kry TM, you agree to the terms set out below.

1. CHANGE OF MIND RETURNS

Unless otherwise required by South African law, Lekker Kry TM does not accept returns or provide refunds simply because you:

  • Changed your mind;

  • Ordered the wrong product;

  • No longer want the product;

  • Found the product elsewhere at a different price;

  • Expected different results from normal use.

South African law generally does not grant consumers an automatic right to return goods due to buyer's remorse.

However, we may, at our sole discretion, approve a return request in exceptional circumstances.

If approved:

  • The item must be unused and in as-new condition;

  • The item must be returned within 14 days of delivery;

  • All packaging, manuals, accessories, and promotional items must be included;

  • A restocking fee of up to 15% may apply;

  • Original shipping costs are non-refundable;

  • Return shipping costs are the customer's responsibility.

Approval of a discretionary return does not create a future obligation to accept similar returns.

2. DEFECTIVE, FAULTY OR UNSAFE PRODUCTS

In accordance with Section 56 of the CPA, if a massage gun supplied by Lekker Kry TM is defective, unsafe, or fails to meet reasonable quality standards, you may return it within six (6) months of delivery.

You may choose one of the following remedies:

  • Repair;

  • Replacement; or

  • Full refund.

Where a valid defect claim is accepted:

  • Lekker Kry TM will arrange collection or provide return instructions;

  • Reasonable return shipping costs will be covered by Lekker Kry TM;

  • The product will be inspected to verify the reported defect.

3. PRODUCTS NOT CONSIDERED DEFECTIVE

The following are not considered defects and do not qualify for a refund, replacement, or repair unless required by law:

  • Normal wear and tear;

  • Cosmetic damage occurring after delivery;

  • Damage caused by misuse, abuse, negligence, accidents, or improper storage;

  • Failure to follow instructions or safety warnings;

  • Use for commercial, industrial, medical, therapeutic, rehabilitation, or professional purposes;

  • Damage caused by water, liquids, excessive heat, impact, or unauthorised modifications;

  • Battery degradation resulting from ordinary use;

  • Personal dissatisfaction with vibration intensity, noise level, size, weight, colour, or personal preference.

4. HYGIENE AND PERSONAL USE PRODUCTS

For health, hygiene, and safety reasons, Lekker Kry TM may refuse returns of products that:

  • Have been heavily used;

  • Show signs of contamination;

  • Have bodily fluids, oils, lotions, or other substances on them;

  • Cannot reasonably be resold.

This limitation does not affect your statutory rights relating to defective products.

5. WARRANTY CLAIMS

Lekker Kry TM provides a limited manufacturer's warranty of:

12 Months from Date of Delivery

The warranty covers manufacturing defects in materials and workmanship under normal household use.

The warranty does not cover:

  • Accidental damage;

  • Cosmetic damage;

  • Unauthorised repairs;

  • Commercial use;

  • Abuse or misuse;

  • Damage caused by dropping or impact;

  • Water or liquid exposure;

  • Failure to follow instructions.

We reserve the right to repair, replace, or refund a product where legally permissible.

6. INSPECTION OF RETURNS

All returned products are subject to inspection.

If inspection determines that:

  • No fault exists;

  • The fault resulted from misuse;

  • The product has been altered;

  • The defect falls outside warranty coverage;

then Lekker Kry TM may:

  • Reject the claim;

  • Return the product to the customer;

  • Charge reasonable inspection, handling, courier, and return shipping fees where permitted by law.

7. ONLINE PURCHASE COOLING-OFF RIGHTS

Where a cooling-off right is created by applicable South African legislation, consumers may exercise those rights within the applicable statutory period.

Where a lawful cancellation is exercised:

  • Products must be returned in substantially the same condition received;

  • Consumers may be responsible for direct return shipping costs where permitted by law;

  • Refunds will be processed after the returned goods are received and inspected.

8. ITEMS DAMAGED DURING DELIVERY

If your order arrives damaged:

  1. Notify us within 48 hours of delivery.

  2. Provide photographs of:

    • The product;

    • The packaging;

    • The shipping label.

  3. Do not discard the packaging until the claim has been resolved.

Failure to provide reasonable evidence may delay or prevent processing of the claim.

9. NON-RETURNABLE ITEMS

Unless required by law, the following are non-returnable:

  • Gift cards;

  • Clearance items marked "Final Sale";

  • Products damaged by misuse;

  • Products altered by the customer;

  • Products missing major components;

  • Products returned without proof of purchase.

10. REFUND PROCESSING

Approved refunds will be issued using the original payment method where possible.

Estimated processing times:

  • Card payments: 5–15 business days;

  • EFT payments: 3–10 business days;

  • Other payment methods: subject to payment provider processing times.

Shipping fees are generally non-refundable unless the return is due to our error or a verified defect.

11. PROOF OF PURCHASE

A valid order number, invoice, or proof of purchase is required before any return, replacement, warranty claim, or refund can be processed.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by South African law:

  • Lekker Kry TM shall not be liable for indirect, consequential, incidental, or special damages;

  • Liability shall not exceed the amount paid for the product giving rise to the claim;

  • Lekker Kry TM does not guarantee any medical, therapeutic, rehabilitation, pain-relief, fitness, recovery, or health outcome from use of its massage guns.

Nothing in this policy excludes or limits any rights that cannot lawfully be excluded under South African law.

13. HOW TO REQUEST A RETURN

To submit a return request, please contact us through the contact form available on:

lekker-kry.co.za

Please include:

  • Full name;

  • Order number;

  • Description of the issue;

  • Photos or videos (if applicable).

IMPORTANT NOTICE

Nothing in this policy is intended to limit, waive, or remove any consumer rights granted under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African legislation. Where this policy conflicts with mandatory legal rights, the applicable law will prevail.